To secure your place on our workshops, we kindly ask for full payment at the time of booking. You can easily pay online, over the phone or in person at our store. You can book your place up to 24 hours before the workshop starts, as long as there are still places available. We value your time, so please make sure to arrive on time. 

Cancellations by You

Our workshops are taught in small groups, with limited places available. When you book a workshop, your place is reserved specifically for you, so please make sure you can attend before making your booking.

We understand that sometimes circumstances change, and we'll always do our best to help. However, cancellations can have a significant impact on a small business, particularly when we're unable to fill a place at short notice.

More than 14 days before your workshop

If you need to cancel more than 14 days before your workshop, we'll be happy to transfer your booking to another available date or suitable workshop, subject to availability.

As our workshops have limited places and our calendar is often booked well in advance, we cannot guarantee that an alternative date will be available.

If you'd prefer to cancel rather than transfer, or if no suitable alternative is available, a cancellation charge may apply. This will reflect any reasonable costs and losses incurred as a result of your cancellation, taking into account the notice given and whether we're able to fill your place.

Any remaining balance will be refunded to you.

You're also welcome to arrange for someone else to attend in your place, provided you let us know in advance.

14 days or less before your workshop

If you cancel within 14 days of your workshop, we cannot guarantee a transfer or refund.

We'll make reasonable efforts to fill your place. If we're able to resell it, we'll be happy to arrange a transfer to another available workshop or provide a refund, less any reasonable costs arising from the cancellation.

If we're unable to fill your place, we may need to retain some or all of your payment to cover the losses caused by your cancellation. Any amount retained will be fair and proportionate to those losses.

Transferring Your Booking

Where possible, we allow one transfer per booking, subject to availability. As our workshop calendar is limited, we cannot guarantee alternative dates or hold bookings open indefinitely.

You're also welcome to arrange for someone else to attend in your place, provided you let us know in advance.

Illness or Unexpected Circumstances

We understand that illness and unexpected circumstances can sometimes prevent you from attending. While we'll always try to be understanding and helpful, our usual cancellation terms will apply.

If you're travelling to attend a workshop, we strongly recommend taking out appropriate travel insurance to cover accommodation, travel and unexpected cancellations.

Nothing in this policy affects your statutory consumer rights.

Multiple Class Sessions

For workshops that happen over several sessions, we’re unable to offer catch-up sessions for any missed classes. If you need extra help, you might be able to book a 1:1 lesson, depending on your project and tutor availability. But this is not guaranteed.

Cancellations by Us

In the rare event that we need to cancel a workshop, we’ll try to give as much notice as possible and offer you the choice to transfer to a different date, receive a voucher for future use, or get a full refund. We won't be liable for any other costs you may incur due to our cancellation. So please ensure you have travel insurance if booking accommodation.

Zoom Workshops

Zoom Workshops work in the same way as in-person ones. Please make sure that you attend on time. You will be able to wait in the virtual waiting room until the tutor opens up the call. We are unable to offer catch-up sessions for any missed classes. If you need extra help, you might be able to book a 1:1 lesson, depending on your project and tutor availability. But this is not guaranteed. Please ensure that you have your camera on and that the tutor is able to see your work to be able to offer advice and support. 

Promotions and Offers

All workshop participants can enjoy a 10% discount on full-priced fabrics and notions purchased on the day of your course. They can also enjoy a 10% discount on other workshops booked on the day of their course. Please note that these discounts can’t be combined with other offers or used for gift vouchers.