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Privacy

Purpose of This Privacy Policy

At The Cloth Cutter, protecting your personal data is one of our top priorities. We are committed to safeguarding your privacy rights and handling your data transparently and lawfully. This policy explains how we collect, use, and protect your data across our website, in-store, and at consumer events.

Who We Are

This policy applies whenever you interact with The Cloth cutter, whether in-store, online, or via mobile. It outlines how we manage your personal data when you purchase products, sign up for our newsletter, or participate in competitions.

  • Controller: The Cloth Cutter owned by Jules Fallon, is responsible for handling your personal data. Jules Fallon is registered with the Information Commissioner’s Office (ICO).
  • Contact Details: If you have any questions or concerns regarding this policy or your data, please contact:
  • Name: Jules Fallon
  • Business: The Cloth Cutter
  • Email: jules@theclothcutter.co.uk
  • Address: 7b15 Cadbury Courtyard. Blackminster Business Park. Evesham WR11 7RE
  • Phone: +44 (0)1386 335905

We encourage you to reach out to us with any concerns before contacting the ICO.

What Personal Data We Collect

Personal data refers to any information that identifies you. The types of data we collect may include:

  • Identity Data: Name, title, and birth date (day and month only).
  • Contact Data: Billing and shipping addresses, email address, and phone numbers.
  • Financial Data: Payment details processed securely by third-party providers.
  • Transaction Data: Details of your purchases.
  • Technical Data: IP address, browser information, and device data.
  • Profile Data: Username, password, purchase history, and preferences.
  • Usage Data: Information on how you interact with our website.
  • Marketing Preferences: Your preferences for receiving marketing communications.

We also collect aggregated data (e.g., statistical information), but this does not identify you personally.

How We Collect Your Data

We collect data in the following ways:

  • Directly from You: When you make a purchase, create an account, or sign up for our newsletter.
  • Automatically: Via cookies and other technologies when you interact with our website.

How We Use Your Data

We use your personal data to provide and improve our services. This includes:

  • Processing orders and managing your account.
  • Personalising your experience on our website.
  • Preventing fraud and ensuring security.
  • Communicating with you about promotions, events, and offers (with your consent).
  • Fulfilling legal obligations.

We only process your data for legitimate business purposes and in accordance with the law.

Marketing Communications

If you have opted in, we may send you marketing emails about our products, events, and promotions. You can subscribe to our newsletter via our website, in-store, or at consumer events. We use Mailchimp to manage our email communications, and your data is stored securely.

  • Opting Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us. Opting out will not affect transactional emails related to your purchases.

Cookies

We use cookies to collect technical data about your interaction with our website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some website features. For more information, please refer to our Cookie Policy.

How We Share Your Data

We may need to share your data with trusted third parties, such as:

  • Payment processors (e.g., Stripe, Sage Pay).
  • IT service providers (e.g., website hosting).
  • Delivery and courier services (e.g., DPD, UPS).

When data is transferred outside the European Economic Area (EEA), we ensure that it is protected in accordance with applicable laws, such as through the EU-US Privacy Shield.

Data Security

We have implemented security measures to protect your data from unauthorised access, alteration, or disclosure. Only employees and third-party providers who need to access your data to perform their duties will be able to do so.

In the event of a suspected data breach, we will notify you and any relevant authorities as required by law.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, or to meet legal and regulatory requirements. The maximum retention period for personal data is six years.

Your Data Rights

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your data (where applicable).
  • Right to Object: Object to our processing of your data for specific purposes.
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Request that we transfer your data to another service provider.

To exercise any of these rights, please contact us using the details above.

Changes to This Policy

We may update this privacy policy from time to time. If there are any significant changes, we will notify you. It is important that the personal data we hold about you is accurate and up to date, so please inform us of any changes during your relationship with us.